Talento places support reps who move tickets and keep customers happy. Placed in seven days. Fit for teams whose CEO is answering support chats between meetings.
What a Support Rep does
Vetting
Every candidate passes an AI pre-screen and a human interviewer before you meet them. Miss more than two of these and they don't make the shortlist.
Why Talento
| Talento | DIY | Agency | Freelance | |
|---|---|---|---|---|
| Speed | 7 days to placed | Slow | Slow | Fast |
| Vetting | 10-factor + head of talent | Your job | Their screen | Ratings only |
| Cost model | One retainer | Your time | 15-20% of salary | Markup + admin |
| Agent option | Human only for this role | You'd build it | None | None |
| If it doesn't work | 30-day fit window | Start over | Pay again | Start over |
FAQ
Both. Tell us the split at intake. Tier 2 candidates have technical debugging skills; tier 1 focuses on volume and empathy.
Yes if scoped. Talento sources globally so you can build a follow-the-sun team from one partner.
Seven days from first intake to a placed hire. Shortlist inside 72 hours.
If the fit isn't right inside 30 days, we swap them. No calls, no forms.
Not yet in the standard offering. AI support agents work well for FAQ and routing but often need human backup for edge cases. Ask at intake and we'll scope with you.
Placed in 7 days. Nothing to install, no contracts to sign until you see who you're getting.